Customer Terms and Conditions

• View Summary Standard Form of Agreement (SFOA).
• View Standard Form of Agreement (SFOA).
• View Service Schedule in pdf format.
• View Service Schedule in Microsoft Word format.
• Alternatively, please contact our Customer Support Hotline on 1 300 881 482 for a full copy of SFOA and Service Schedule to be send out to you.

Critical Information Summaries for Business Phone Plan

• View Critical Information Summaries for Business Basic Plan
• View Critical Information Summaries for Business M Plan
• View Critical Information Summaries for Business L Plan
• View View Critical Information Summaries for Business EX Plan

Critical Information Summaries for Business Phone Plan

• View Critical Information Summaries for Home Basic Plan
• View Critical Information Summaries for Home LS Plan
• View View Critical Information Summaries for Home LSM Plan
• View View Critical Information Summaries for Home LSI Plan

Critical Information Summaries for ADSL2+ Plan

• View Critical Information Summaries for ADSL2+ - 50G Plan
• >View Critical Information Summaries for ADSL2+ - 100G Plan
• >View Critical Information Summaries for ADSL2+ - 250G Plan
• >View Critical Information Summaries for ADSL2+ - 500G Plan
• >View Critical Information Summaries for ADSL2+ - ULT Plan

Financial Hardship Policy

• View Financial Hardship Policy

Complaint Handling Policy

• View Complaint Handling Policy